Home > Sr. Director of Operations

The YWCA of the City of New York (YW-NYC) is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. We are a multiracial women’s social justice organization dedicated to addressing issues that emerge at the intersection of race, class and gender. Founded in 1858, the YW-NYC is the first YW in the United States and part of an international movement of YWs worldwide. We currently serve 1,500 New York City school children by providing leadership and advocacy training for young women through our high school Girls Initiatives and Out-of-School Time (OST) programs for elementary and middle school students in culturally diverse communities in Manhattan and Brooklyn.

The Sr. Director of Operations oversees the management and overall functioning of the YWCA-NYC human resources department and our outsourced financial and IT administrative functions. As a key member of a small and dynamic  senior leadership team, this position will help implement the organization’s strategic goals by leading and developing plans for staff recruitment and retention, internal communications, organizational culture, and leadership and professional development, and ensuring efficient administrative functions and workflows.. The Sr. Director of Operations will have specific experience in regulatory compliance, benefits, insurance policies and payroll administration, and will review and update all core human resource documents. This position reports to the CEO. 

Responsibilities include but are not limited to:

 HR Operations

  • Effectively manage HR team and oversee  all HR operations: talent acquisition, payroll, applicant tracking systems and employee records to ensure accuracy and improve the overall operation and effectiveness of the organization.
  • Provide  HR benchmarking and prepare reports as needed to support human capital data trends for both internal and external parties.
  • Develop a strong understanding of the business and act as a business partner to influence and drive continuous improvement in the effectiveness and efficiency of people management practices.
  • Lead efforts to positively impact the employee experience and life cycle, including developing an employee-oriented company culture that champions collaboration, inclusion, career progression, teamwork, and recognition of exceptional performance; Provide advice and risk mitigation strategies for complex employee issues and concerns (both individual and collective). 
  • Oversee and benchmark compensation against market rates.
  • Conduct and oversee the performance evaluation process for the organization.
  • Oversee and provide support for exempt and nonexempt recruitment and retention efforts
  • Assist employees and supervisors with questions and workplace problems and managing employee relations and conflict resolution.


  • Oversee the benefit plan communication, enrollment and administration, including assisting  employees with day-to-day questions about benefit plans
  • Manage relationships with benefit brokers and act as a liaison between employees and benefit providers to resolve problems and ensure effective utilization of plans.
  • Compile required non-discrimination reports for benefit plans as needed.
  • Monitor new hires, status changes, and terminations as they pertain to benefit eligibility
  • Serve as administrator for the Y retirement fund and the 403b: overseeing enrollment, and providing calculations to the fund per pay cycle and assisting in the preparation of the 5500 for 403B and Health and Welfare Plans
  • Act as point of contact for insurance broker including coordinating research for CEO to make recommendations for renewals of Health, Dental, Vision plans
  • Support CEO in reviewing contracts and summary plan descriptions to ensure accuracy and compliance
  • Liaise with audit teams on issues related to HR, staffing, payroll, and benefits


  • Oversee and serve as backup to the administration of the payroll bi-weekly process for both exempt and non-exempt employees
  • Audit pay for employees and accrual benefits for new hires, terminations, and/or other separation including vacation accrual, bonus payouts, and any other payroll adjustments


  • Ensure employee handbook is current and updated with policies that meet the needs of the organization while ensuring compliance with state and federal laws, including COBRA, HIPAA, FMLA, ERISA, and applicable postings 
  • Oversee the interview and new hire process and orientations, ensure compliance with onboarding based on company and legal requirements
  • Remain current with employment laws and regulations, and complying with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA) 
  • Manage annual certificates renewals (liability insurance, worker’s comp & disability), and supporting insurance issues related to programs (field trip certificates of insurance), across each program, summer programming, trips & special events and as needed for grants.
  • Work closely with senior program directors to ensure compliance with all staff background check and clearance requirements per funder contracts.


  • Oversee payables process to ensure accuracy and efficiency of all vendor payments.
  • Manage insurance, including renewals, claims and payments.
  • Maintain oversight and management of third-party financial services provider.
  • Work with CEO to ensure fiscal responsibility and well-being of the agency.


Manage third-party information technology provider that manages helpdesk, security and IT purchases and upgrades; maintain office security protocols. Strategy

  • Support the CEO in monitoring the organization’s culture so that it supports the attainment of the company’s goals and promotes employee satisfaction.
  • Work with CEO on strategic planning process and implementation of goals across the agency
  • Collaborate with the CEO on board presentations and reports
  • Special projects as requested by the CEO.

Job Requirements

  • Master’s degree preferred; Bachelor’s degree required 
  • Minimum of 10 years of experience
  • Knowledge of benefits and compensation programs, unemployment and labor laws, and record retention best practices
  • Strong work ethic and professional values
  • Strong interpersonal, presentation and communication skills (verbal and written)
  • Self-motivated, able to work well independently and take an initiative
  • Ability to work collaboratively with a multidisciplinary team 
  • Fiercely detail-oriented with ability to prioritize short-term needs with long-term planning.
  • Desire to learn and grow as part of an expanding organization; team player with a flexible, creative, and analytical approach to problem solving.
  • Experience in building and fostering an inclusive organizational culture
  • Flexible, organized, and dependable with excellent problem-solving skills
  • Able to manage multiple competing priorities and proven ability to meet deadlines
  • PHR, SPHR or other HR certification, preferred
  • Commitment to the YWCA – NYC’s social justice mission 

Hybrid schedule

HQ Office Location:

50 Broadway, 22nd Floor

New York, New York 10004

Benefits we offer:

Eligibility requirement rules apply

  • Health insurance
  • Dental insurance
  • Vision insurance
  • YWCA Retirement Plan
  • 403(b) Plan
  • Paid time off
  • UNUM Voluntary insurance (Additional Life, Life AD&D, Dep. Life)
  • FSA and employer funded HRA dollars to spend towards out of pocketout-of-pocket health costs

Salary: $120,000 (Annum)

To apply, please submit a resume and a thoughtful cover letter that addresses your qualifications and ability to fulfill the responsibilities outlined above, to [email protected]. Resumes submitted without a cover letter will not be considered.

The YWCA of the City of New York is an equal opportunity employer and contractor. We provide equal employment and contracting opportunities to all applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.